Knowledgebase

Portal Home > Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Search

Categories

Abuse and Spam Problems (0)	Billing and Accounts (5) Problems paying a bill?	Control Panel (cPanel) (1)
Domains and DNS (4)	Email (5)	File Transfer Protocol (FTP) (2)
General Support (0)	Pre-Sales (17)

Most Popular Articles

How do I get my domain name password?
To retrieve the password for all domains, an email will be sent out to the contact email address on that domain.For .au domain names registered...
Views: 834

What is DNS propagation?
DNS propagation refers to the time that it takes between pointing your domain name to a new server, and the rest of the internet seeing that...
Views: 799

How do I renew my domain?
All domains can be renewed through our billing system at https://secure.ipmedia.com.au/billing/clientarea.php.Once you receive a domain expiration...
Views: 778

How do I upgrade or downgrade my plan?
To upgrade or downgrade your hosting package, simply contact our sales department at sales@ipmedia.com.au.
Views: 770

I've already paid my invoice! Why am I still getting emails about it?
If paying an invoice through a manual method (Direct Deposit), it will generally take 2-5 business days for the payment to clear and be applied to...
Views: 764

Powered by WHMCompleteSolution